Customer Relations

Here are five tips for upgrading your reception area and making waiting a more positive experience for your customers.

Transparency builds customer trust, boosts loyalty and profits, and sets brands apart by fostering honest pricing, open communication and accountability.

Millennials prioritize experiences like travel and dining over material goods, driving brands to focus on emotional value, authenticity, and social connection.

Customer loyalty increases revenue, reduces marketing costs and builds brand advocates, making it more valuable than constantly acquiring new customers.

Returning customers spend 67% more than new ones, and a recurring revenue model boosts loyalty, predicts income and strengthens long-term growth.

Southwest Airlines excels at customer service by empowering employees, eliminating fees and maintaining a fun, people-first culture across all operations.

High product quality boosts customer loyalty, supports premium pricing, reduces returns, strengthens brand reputation and increases overall business success.

While businesses want positive reviews, a few bad ones may not always hurt you. Here is what you need to know about negative reviews.

Predatory customers are hurting your business. Learn the five types of toxic customers you may face and how to stop marketing to them.

Online shoppers sometimes worry about making purchases over the internet. Learn how to protect your customers and address their concerns.

Many retirees have turned side interests into income. Learn how to make money in retirement, including getting started, getting funding and paying taxes.

Do you want to rank higher on Google and make more sales? Find out how to determine if your site downloads too slowly and what will boost its speed.

Emotions help power buying decisions and increase the likelihood that customers will recommend your company to others.

Repeat business can improve cash flow and ROI, promote your brand and help you better target customers. Learn seven strategies for earning repeat business.

The customer isn't always right. Some customers are toxic or consume too many of your resources. Here's how to identify when to part ways.

Use these strategies to automate your email communications without coming across as cold to your customers.

Chatbot technology is changing. Here is how businesses can use the tool to create a better customer experience on their websites and more.

A virtual receptionist serves the same role as an in-house receptionist by answering phone calls, taking messages and setting appointments. Learn how they can benefit your business.

To delight a customer is to provide the unexpected. Here are seven key principles to providing a delightful customer service experience.

Building a customer journey requires you to understand how your customers engage with your brand and what steps they take both before and after a purchase.

Is your client dodging your emails and calls? It might be time to move forward. Here's how to handle the situation.

Customer tracking helps companies understand who's buying their products and why. Learn what you should track and which customer tracking methods are best.

Reengaging past clients can create new business and save money. Learn strategies for reengaging former clients and the benefits of client reengagement.

Many CRM platforms are available that promise to help businesses maintain customer relationships. Learn 20 crucial features your CRM software should offer.

Developing accurate customer personas is key to your company's success. Here are the components your personas should include and how to use them.

Want to boost customer loyalty and retention for your business? Learn rewards program tactics to help you build a loyal customer base and drive more sales.

When you sell online, it's essential to make customer service personable. Learn how to sell excellent service, not just a product.

Examining customer lifetime value yields metrics that help you gain high-level customers. Learn how to make CLV part of customer relationship management.

Digital marketing can help you reach many people at once, but reaching out to individual customers or prospects with a personal touch can be effective.

Customers provide valuable insights into your business operations. Learn how to gather and take advantage of customer feedback to improve your business.